Call me guilty of finding management lessons from the most mundane things. But hasn’t that become a trend lately on LinkedIn. Here’s me being a #FOMO.
After two long years of COVID break my daughter Kimaya started going to school again. Everyday for her at school is as if going on a new adventure. Yesterday her teacher called her to the staff room to help her pick up some books for the class. The teacher asked Kimaya to wait at the door as she went in to get the books. The staff room was so big that it had more than one door that opened in the corridor where Kimaya stook waiting. Now, all that the teacher did was get in into the staff room through one door, picked up the books for the kids and came out of the other door. She called out to Kimaya waiting at the other door. Kimaya was so surprised seeing her teacher stand at the other end of the corridor calling out to her. It was as if she had seen an amazing magic trick. Her teacher had just teleported she thought!!! She had just experienced a Wow moment. She went on to tell this story to everyone in her class, the playground and couldn’t wait to reach home to tell the story to us.
It takes very little to create amazement, sometimes literally nothing at all. Kimaya’s teacher didn’t have to spend a buck. Neither did she have to spend hours on strategy meeting and focus groups deciding ways to enthrall her pupils. It took only a moment of spontaneity and spatial awareness to create a joyful event for her student. A little empathy and awareness is all you need to create that WoW moment for your customers and also for people around you.
#managementlessons #empathy #customerdeight
PS: I later found out that Kimaya narrated this to our watchman too, before coming home.
A Toastmasters Journey... 